Frequently Asked Questions (FAQs)
At Nutrition Capital, we’re all about making your health and fitness journey easier, both in-store and online. We know you may have questions along the way, so we’ve put together this handy guide to cover the things we get asked most often.
Whether it’s about shipping, click & collect, local delivery, or returns, you’ll find the answers here. And if you don’t, our friendly team is always just a call or email away.
Ordering
Yes, we accept Visa, MasterCard, PayPal, Afterpay, Zip, and more.
Yes! Just email us at hello@nutritioncapital.com.au with a screenshot of the offer. Once it's approved we'll follow up with how you can place your order with the best price.
Shipping
We ship Australia-wide, straight to your door. All orders are securely packed and dispatched quickly from our Victorian warehouse.
Nutrition Capital aims to have orders processed and dispatched within 24 hours on business days*.
Within Australia:
- Standard Delivery – generally arrives in 2–6 business days from dispatch*.
- Express Delivery – generally arrives in 1–3 business days from dispatch*.
To New Zealand:
- Standard Post – estimated delivery in 6–10 business days.
- Express Post – estimated delivery in 2–4 business days.
See our full Shipping Policy Here
Nutrition Capital uses Australia Post to send your items and offers both Standard and Express shipping options.
Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.
We offer fast, secure, and affordable flat-rate shipping, with free shipping available when you spend over $150.
See our full Shipping Policy Here, including prices.
Yes! Choose “Click & Collect” at checkout to pick up from your local Nutrition Capital store. You’ll get an email notification when your order is ready for collection.
We sure do! If you’re local to one of our stores, we may be able to deliver directly to your door. Availability and delivery windows depend on your postcode.
See our full Delivery Information here.
Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please contact us within 5 business days of receiving your order so we can assist promptly.
See our full Refund Policy Here.
If you're not satisfied with the taste or performance of a product, you can return the opened product (with 5 scoops or less used) to any of our stores or our online warehouse within 7 days of purchase for an exchange or store credit.
See our full Refund Policy Here.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.